We're very sorry to hear that something went wrong and we'd like to fix it as quickly as possible. If you have a problem or complaint during your experience please bring it to the attention of the location staff at the earliest opportunity so they have the chance to put it right. We would wish you to raise any concerns immediately, rather than reporting the complaint upon your return.
If a resolution on the day has not been made to your satisfaction, please make your complaint in writing with full details including your redemption reference number. We would ask you to contact us using our online email form. Please allow upto 10 days for a full investigation and response.
Let's hope for a sunny summer this year so you can enjoy a summer activity with Golden Moments
Since 1999, the team of Golden Moments Experience Hunters have been searching UK, Europe and beyond for amazing gift experiences and activities. With thousands of happy customers, we could just sit back, but oh no, once you start seeking experiences you just can’t stop and we’d recommend you try it too! Start a Live Chat now, we're always happy to help.
