Since 1999. Gift vouchers valid for 15 months. That's better
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Frequently Asked Questions

I have a complaint

We're very sorry to hear that something went wrong and we'd like to fix it as quickly as possible. If you have a problem or complaint during your experience please bring it to the attention of the location staff at the earliest opportunity so they have the chance to put it right. We would wish you to raise any concerns immediately, rather than reporting the complaint upon your return.

If a resolution on the day has not been made to your satisfaction, please make your complaint in writing with full details including your redemption reference number. We would ask you to contact us using our online email form. Please allow upto 10 days for a full investigation and response.

Frequently asked questions
Here you can find help on things like exchanging and upgrading your vouchers, delivery times, bringing spectators, corporate sales and much more. View all of our FAQs here
Reviews
Northern Belle Afternoon Tea Hi Marc
Just to say it has been a wonderful day. Nothing to fault from the first contact with you right up to getting off tonight. All the staff were an absolute credit to the company. We will certainly be back in 2018.
Thank you :) Gillian

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