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Frequently Asked Questions

I have a complaint

We're very sorry to hear that something went wrong and we'd like to fix it as quickly as possible. If you have a problem or complaint during your experience please bring it to the attention of the location staff at the earliest opportunity so they have the chance to put it right. We would wish you to raise any concerns immediately, rather than reporting the complaint upon your return.

If a resolution on the day has not been made to your satisfaction, please make your complaint in writing with full details including your redemption reference number. We would ask you to contact us using our online email form. Please allow upto 10 days for a full investigation and response.

Frequently asked questions

Here you can find help on things like exchanging and upgrading your vouchers, delivery times, bringing spectators, corporate sales and much more. View all of our FAQs here

Question:I would like to discuss a corporate opportunity

Question:Can I bring a spectator to my experience?

Question:How can I contact you?

Question:Where are my nearest experiences?

Reviews

Thames Lunch Cruise REALLY ENJOYING WHEN WE WERE WITH THAMES LUNCH CUISES. JUST THE WEATHER WAS NOT REALLY NICE. WE LOVE IT. WE WILL LET OUR FRIENDS KNOW ABOUT THIS. SHIJUN ZHAO

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Ideas for Christmas Gifts Northern Belle Day Trips Luxury Train Journeys on the British Pullman Gift Vouchers for the Orient Express Pamper & Spa Days - Gifts & Experiences from £12 Driving Experiences Day Out Adventurous Experiences Best European Short Breaks Wine Tasting and Cuisine Flying Experiences Personalised Gifts & Presents Gifts for Him Gifts for Her Special Occasions Luxury Train Trips

Find unique gift ideas for Birthdays and other special occasions at Golden Moments, choose a flexible open-dated gift experience voucher where the recipient makes their own choice. Golden Moments are collectively known as the Experience Hunters and we've been searching the UK, Europe and beyond for amazing gift experiences since 1999. With thousands of happy customers, we could just sit back, but oh no, once you start seeking experiences you just can’t stop and we’d recommend you try it too!

Since 1999, the team of Golden Moments Experience Hunters have been searching UK, Europe and beyond for amazing gift experiences and activities. With thousands of happy customers, we could just sit back, but oh no, once you start seeking experiences you just can’t stop and we’d recommend you try it too! Start a Live Chat now, we're always happy to help.